Privacy Policy

Jupitr Agency ("Jupitr," "we," "us," or "our") provides website design and development, SEO, content writing, social media management, and related digital services. This policy explains what information we collect through jupitragency.com, how we use it, and the choices you have.

By using this site, you agree to the practices described below. If you don't agree, please don't use the site or submit information to us.

Information We Collect

Information you give us directly. When you fill out our contact form, subscribe to our newsletter, or chat with our AI assistant, we collect what you provide: name, email address, phone number, company name, project details, and any other message content.

Information collected automatically. Like most websites, we use Google Analytics to understand how visitors use our site (pages viewed, time on site, general location, device and browser type). This data is aggregated and doesn't directly identify you.

Chatbot conversations. Our site includes an AI chatbot assistant. Messages you send it are processed to answer your questions and, where you've shared contact details, to qualify you as a potential lead. Conversation summaries and contact details from qualified leads may be stored in our internal lead-tracking spreadsheet and emailed to our sales team.

We don't knowingly collect payment card details, government ID numbers, or other sensitive personal data through this site.

How We Use Your Information

We use the information above to:

Respond to enquiries submitted through our contact form or chatbot
Send the newsletter or marketing updates you've opted into
Follow up on qualified leads and prepare proposals
Understand site usage and improve content, layout, and performance
Meet legal, accounting, or security obligations

We don't sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies (such as those set by Google Analytics) to remember basic preferences and measure site traffic. You can block or delete cookies through your browser settings; doing so may affect how some parts of the site work.

Third-Party Services

We rely on a small set of third parties to run this site and our sales process:

Google Analytics, for traffic and usage analytics
HubSpot, to power our contact and newsletter subscription forms
Anthropic (Claude), which powers the AI assistant that answers chatbot questions
Google Sheets, where qualified chatbot leads are logged internally
Our email provider, to send notification emails when a new lead comes in

Each of these providers processes data under its own privacy policy and only to the extent needed to provide the function described above. We don't share your information with third parties for their own independent marketing purposes.

We share personal information only:

With the service providers listed above, so they can perform the function we use them for
If required by law, regulation, legal process, or governmental request
To protect the rights, property, or safety of Jupitr, our clients, or others
With your consent, or at your direction

Data Retention

We keep contact form submissions, newsletter subscriptions, and chatbot lead records for as long as reasonably needed to respond to your enquiry, maintain our client and sales records, or meet legal and accounting requirements, after which we delete or anonymize it.

Your Rights and Choices

Depending on where you're located, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications at any time (every newsletter email includes an unsubscribe link).

To exercise any of these rights, contact us using the details below. We'll respond within a reasonable timeframe.

Children's Privacy

Our services are intended for businesses and individuals old enough to enter into a commercial agreement. We don't knowingly collect information from children under 13, and we'll delete any such data if we become aware of it.

International Visitors

Jupitr is based in Bali, Indonesia. If you're visiting from outside Indonesia, your information will be transferred to, stored, and processed here, and in the countries where our service providers listed above operate.

Changes to This Policy

We may update this policy as our services or legal obligations change. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected here; continued use of the site after an update means you accept the revised policy.

Contact Us

Questions about this policy or your personal information? Reach us through our contact page, or at the email address listed there.